The new Nutrien Children’s Discovery Museum is looking for a proven leader as we transition into our new home in the Mendel building. Our mission is to nurture creativity, curiosity, and a lifelong love of learning in children. Our team members are energetic and adaptive professionals who are excited by the changes taking place in our organization as we evolve into a world-class children’s museum.
If you feel that this position may be right for you, please submit a resume, cover letter, and three professional references to Amanda.email@example.com by 11pm on November 18.
POSITION: Operations Manager
EMPLOYMENT STATUS: full-time permanent position
START DATE: December 10, 2018
POSITION SUMMARY: Reporting to the Executive Director and leading a department of roughly 20 staff members and consultants, the Operations Manager is a key member of the Museum’s executive team and oversees the maintenance team, visitor services team, and programming team. The Operations Manager engages in strategic planning and visioning for the organization and ensures the coordination and delivery of outstanding service, working in cooperation with other museum staff to ensure that all visitors to the museum have a positive learning experience, aligned with the Museum’s mission and values.
1. Provide leadership and supervision to Programs, Visitor Services, and Maintenance teams including:
A. Hire, orientate and manage ongoing performance of programs, VSR, and maintenance staff, with input from the Executive Director as needed.
B. Implement ongoing performance evaluation process for staff, including assessment of learning and development needs.
C. Maintain accurate, confidential personnel records on all museum staff.
D. Ensure adequate staffing arrangements to cover museum hours, gift shop hours, group bookings, birthday parties, programs, and private rentals.
E. Maintain the Staff Manual.
F. Ensure that legal requirements, best practices and Museum policies are met.
2. Visitor Experience and Amenities
A. Provide departmental vision and supervise Visitor Services and Maintenance staff to create an excellent customer experience for families and groups visiting the museum.
B. Set goals for the visitor services team, including attendance, budget, and membership sales.
C. Oversee earned revenue and amenities, including the gift shop, birthday parties, private rentals, memberships, and other income areas.
D. Evaluate customer management technology and make decisions about technology needs.
E. Supervise data collection and tracking for all attendance and income areas.
3. Exhibits, Programming and Outreach
A. Collaborate with the lead program staff on planning, delivery and evaluation on current and new programs.
B. Manage the maintenance, development and evaluation of exhibits, with assistance from the CDM Board Programming and Facilities Committee.
C. Coordinate special events and outreach events to increase the CDM’s presence in the community.
4. Fund Development
A. Establish and maintain good working relationships and collaborative relationships with funders to help achieve mutual goals.
B. Ensure funders are appropriately acknowledged in funded program/project resources and marketing materials.
C. Create and oversee a process to collect and report all pertinent data and outcomes for grant reporting.
D. Ensure all accounting and other funding requirements for grants are met, including final reporting and follow-up submissions.
5. Community Relations
A. Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
B. Act as a resource on developing collaborations and partnerships.
C. Create a system for sharing and opening our space to community and nonprofit organizations.
D. Actively network with key contacts and organizations to represent the interests of the CDM and stay apprised of sector and community issues and activities
6. Additional Duties as required.
The individual will have a solid knowledge of administrative, human resources and customer service processes which will have been developed through a post-secondary degree in in a relevant field and no less than 7 years of relevant work experience with progressing responsibility, as well as a criminal records check completed within the past 6 months.
The individual should have experience with human resources including staff recruitment, supervision, scheduling, delegation and performance management; program planning, delivery and evaluation; customer service; project management; public funding processes; nonprofit financial processes; budget preparation and management.
The individual should possess proven leadership skills in a diverse and inclusive environment; a commitment to the positive growth and development of children; the ability to think strategically and translate goals into measurable operational objectives; sensitivity to accessibility and inclusion barriers for marginalized children and families; and highly developed interpersonal skills.